Back to Support Center
⚙️ Diagnostic & System Support

Troubleshooting Portal

Diagnose common API conflicts, connection drops, and configuration issues. Check step-by-step guides to repair your integrations instantly.

Meta OAuth & Connection Failures

Symptoms

  • •New comments do not receive DMs or replies.
  • •Dashboard displays 'Status: Disconnected' or 'OAuth Token Expired'.
  • •Login flow loops and returns back to the connection page without saving.

🕵️ Potential Root Causes

  • •The connected Instagram account is a Personal profile (Meta requires a Creator or Business profile for API access).
  • •Instagram account is not linked to a corresponding Facebook Page.
  • •Missing full permissions inside the Facebook popup during the login authorization step.
  • •Meta security revoked active session tokens due to a password change.

✅ Step-by-Step Resolution

  1. 1Switch Account Type: Open your Instagram mobile app, go to Settings -> Account type, and select 'Switch to Creator' or 'Switch to Business'.
  2. 2Link Facebook Page: Open your Facebook Business Page Settings -> Linked Accounts, and verify that your Instagram account is fully connected.
  3. 3Check Messages Access: In your Instagram mobile app, navigate to Settings -> Messages and story replies -> Message controls, and verify that 'Allow access to messages' is toggled ON.
  4. 4Full Permissions Reconnect: Go to TamilDM settings, click 'Disconnect Account', then click 'Connect Instagram'. When the Facebook popup opens, check ALL boxes and select ALL pages. Do not deselect any scope.

⚠️ When to Escalate to Admin

Contact the administrator if you have re-connected your account with full permissions, but the dashboard still displays 'Scope Error' or fails to read your account profile details.