Service Delivery Policy

1. Digital Service Activation Timeline

Upon completion of payment through our secure payment gateway (Razorpay):

• Subscription Upgrades: Your account plan (Basic or Pro) is upgraded immediately within seconds of payment confirmation.
• Message Quota Credits: Message Boost credit packs are credited instantly to your active account counter.
• Invoice & Receipt: A digital tax invoice and payment receipt are sent automatically to your registered email address within 5 minutes.

2. Delivery Confirmation & Proof of Access

Delivery is deemed complete when your dashboard reflects the updated subscription plan or credited message quota. You can view your current plan status, invoice history, and message usage at any time by visiting your Account Billing Page.

3. Handling Service Activation Delays

In rare instances where a bank or payment gateway experiences processing latency:

• Payment verification may take up to 15 to 30 minutes to reconcile automatically via payment webhooks.
• If your account is not upgraded within 30 minutes of a debited transaction, please contact our support team with your payment ID at support [at] tamildm.com.
• Our support team resolves manual activation requests within 24 hours.