Privacy Policy

1. Introduction

This Privacy Policy describes how Sri Athi Mobiles, a sole proprietorship registered under the laws of India, having its registered office in Tirunelveli, Tamil Nadu, India ("Sri Athi Mobiles", "TamilDM", "we", "us", or "our"), collects, uses, stores, discloses, and protects information when you use the TamilDM platform and related services available through tamildm.com (the "Service").

For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Sri Athi Mobiles acts as the Data Fiduciary with respect to personal data processed through the Service.

By accessing or using TamilDM, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Third-Party Platform Integrations

TamilDM integrates with third-party platforms including:

• Instagram Graph API
• Facebook Graph API
• YouTube Data API Services
• Google OAuth Services

TamilDM only accesses data and performs actions that you explicitly authorize through the permissions granted during account connection.

YouTube API Services Disclosure

TamilDM uses YouTube API Services.

TamilDM's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

By using features that interact with YouTube, you also agree to:

• Google's Privacy Policy
• YouTube Terms of Service
• YouTube API Services Terms of Service

Users may revoke TamilDM's access to YouTube data at any time through:
https://security.google.com/settings/security/permissions

Meta Platform Disclosure

TamilDM uses Meta's APIs, including Instagram Graph API and Facebook Graph API.

Users may revoke access through their Meta account settings at any time.

TamilDM does not collect, store, or access Instagram or Facebook account passwords.

3. Permissions We Use

Depending on the features you enable, TamilDM may request permissions including:

Instagram

• instagram_basic
• instagram_manage_messages
• pages_manage_metadata
• pages_read_engagement

Facebook

• pages_manage_metadata
• pages_read_engagement
• pages_messaging

YouTube

• Read channel information
• Read comments
• Read video metadata
• Post replies
• Moderate comments
• Remove comments
• Access analytics related to connected channels

TamilDM only uses permissions required to provide features you have configured.

4. Information We Collect

We collect only the information necessary to operate the Service.

Account Information

When you register:

• Name
• Email address
• Authentication provider identifiers
• Profile image (if supplied by OAuth providers)

Social Media Data

When you connect a platform:

Instagram

• Instagram account ID
• Username
• Message content
• Comment content
• User identifiers provided by Meta

Facebook

• Page identifiers
• Messaging content
• Comment content
• User identifiers provided by Meta

YouTube

• Channel ID
• Channel metadata
• Video metadata
• Comments
• Comment authors
• Moderation actions
• Reply history

Usage Data

We may automatically collect:

• IP address
• Browser information
• Device information
• Operating system
• Access timestamps
• Error reports
• Activity logs

Payment Information

If you purchase a subscription:

• Billing details
• Subscription status
• Payment transaction identifiers

TamilDM does not store full payment card information.

Payment information is processed directly by our payment providers.

5. How We Use Information

We use information to:

• Provide and operate TamilDM
• Authenticate users
• Connect social media accounts
• Process automation workflows
• Send automated messages and replies configured by users
• Moderate comments when instructed by users
• Generate analytics and reporting
• Provide customer support
• Detect abuse, fraud, and security incidents
• Maintain service reliability
• Process subscription payments
• Comply with legal obligations

TamilDM does not sell user data.

TamilDM does not use social media platform data for advertising purposes.

6. AI-Powered Features

TamilDM may offer AI-powered features including:

• Auto-reply generation
• Message classification
• Sentiment analysis
• Comment moderation assistance
• Workflow recommendations

When these features are used, relevant content may be sent to third-party AI providers solely for inference purposes.

TamilDM does not use user content to train its own AI models.

Data is processed only to provide the requested feature.

7. Data Sharing and Subprocessors

TamilDM does not sell, rent, or trade personal information.

We may share limited information with trusted service providers necessary to operate the Service.

Current subprocessors may include:

Each provider receives only the minimum data required to perform its function.

8. Data Retention

Unless a longer period is required by law:

Automation Logs

Retained for up to 90 days.

Webhook Events

Retained for up to 30 days.

Analytics Data

Retained while necessary for reporting and platform functionality.

Access Tokens

Stored in encrypted form.

Deleted upon:

• Account deletion
• Platform disconnection
• Revocation of authorization

Account Data

Retained while your account remains active.

9. Security Measures

TamilDM implements reasonable security safeguards including:

• TLS/HTTPS encryption
• Encrypted credential storage
• Access controls
• Audit logging
• Rate limiting
• Firewall protections
• Regular software updates

While we use commercially reasonable measures to protect information, no system can guarantee absolute security.

10. Your Rights

Subject to applicable law, users may:

• Request access to their data
• Request correction of inaccurate data
• Request deletion of personal data
• Withdraw consent
• Disconnect integrated platforms
• Request information regarding processing activities

Requests may be submitted through the contact details below.

11. Account Deletion and Data Deletion

Users may delete their account through the TamilDM dashboard or by contacting support.

Upon deletion:

• Connected platform tokens are revoked where applicable
• Future synchronization stops
• Personal information is removed from active systems
• Certain records may be retained if required by law or for legitimate security purposes

Data Deletion Requests

Users may request deletion of their data by contacting:
[email protected]

A dedicated deletion instruction page is available at:
https://tamildm.com/data-deletion

12. International Data Transfers

Your information may be processed on servers located outside your country of residence.

By using TamilDM, you consent to such transfers where necessary for operation of the Service.

We implement reasonable safeguards to protect transferred information.

13. Children's Privacy

TamilDM is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that personal information of a child has been collected, we will take reasonable steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be posted on this page with an updated "Last Updated" date.

Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Grievance Redressal