Refund Policy

1. Subscription Plans & Statutory Consumer Rights

Since TamilDM provides non-tangible, digital automation services, subscriptions are generally non-refundable once activated, except as required under applicable statutory laws including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

Under Indian consumer protection regulations, if you experience a major service non-delivery, persistent technical failure that prevents access to the core features for more than 48 consecutive hours, or a duplicate debit due to a payment gateway error, you are entitled to a full or pro-rata refund upon verification.

For standard subscriptions, this policy applies to:

• Monthly subscription plans
• Annual subscription plans
• Mid-cycle plan upgrades

If you cancel your subscription or delete your account voluntarily, your access continues until the end of the paid billing period, and no mid-cycle partial refund will be provided unless required by law.

2. Message Boost Credits (One-Time Purchases)

Message Boost credits are one-time purchases that instantly add extra message credits to your account. Because these are non-tangible digital goods that are delivered immediately upon payment, credit purchases are non-refundable once delivered, except in cases of double-debit or system delivery failure.

This applies to all credit packs:

• +500 Messages (₹50)
• +1,000 Messages (₹100)
• +1,500 Messages (₹150)
• Any future credit packs added to the Service

Unused credits do not carry over if your account is cancelled or deleted.

3. GST & Tax Credit Adjustments

All payments are subject to 18% Goods and Services Tax (GST) as applicable under Indian tax law. The GST amount is itemized clearly on your invoice before payment.

Pursuant to Section 34 of the Central Goods and Services Tax (CGST) Act, 2017, which governs credit notes:

• When a valid refund is processed by Sri Athi Mobiles for an eligible transaction, a statutory GST Credit Note is issued to adjust the tax liability.
• For approved refunds, the full amount including the GST component will be refunded to your original payment method.
• If you require a business B2B GST tax invoice, please check the B2B option at checkout and enter your valid GSTIN before payment. Statutory B2B GST credit notes will be uploaded to the GST portal in accordance with monthly filing deadlines.

4. Free Plan

TamilDM offers a free-forever plan with no credit card required. We encourage you to fully test the service on the free plan before upgrading to a paid subscription or purchasing message credits.

5. Refund If We Cannot Deliver

If TamilDM is unable to deliver the service or credits you paid for due to a technical failure on our end, we will refund the full amount paid within 5 to 7 working days to your original payment method via Razorpay.