Data Deletion Policy

1. Before You Delete

• Deletion is permanent and takes effect immediately. There is no grace period, and we cannot restore a deleted account.
• Any time left on a paid plan and any unused Message Boost credits are lost, and are not refunded (see our Refund Policy).
• Your link-in-bio page, store and media kit go offline, and your buyers lose access to courses and memberships they bought from you.
• If you need your contacts, orders or other records, save a copy before you delete.

2. Delete Your Entire Account (Self-Service)

You can permanently delete your TamilDM account directly from the dashboard or the Android app:

We email you a confirmation once your account has been deleted.

3. What Is Deleted

When you delete your account, the following happens immediately:

• Your account login, profile, phone and WhatsApp number are deleted.
• Your access to Meta and Google is revoked at the platform, and all stored access tokens are deleted.
• Any active subscription mandate is cancelled, so no further charges will be made.
• All automation rules, keyword triggers, bot commands, timers and scheduled posts are deleted, and every automation stops.
• Automation logs, moderation logs and historical activity data are deleted.
• Contacts, inbox conversations, tags and lead form answers are deleted.
• Your store, products, courses, memberships, bookings, orders, link-in-bio pages, media kit and email lists are deleted.
• Your team, referral records, support tickets and consent records are deleted.

Deleted data is also removed from our backups within 30 days, as old backups are overwritten.

4. What We Keep, and Why

The law, or the need to prevent abuse, requires us to keep a few limited records after deletion:

One-way hashes cannot be turned back into your email or phone number. They are deleted automatically when the period ends.

5. What We Cannot Delete

• Messages already sent: replies, DMs and comments that you or your automations posted on Instagram, Facebook or YouTube stay on those platforms. Delete them there if you want them gone.
• Data held by Meta or Google: if you accepted analytics, Meta already holds the visit, sign-up or purchase records sent to it. Meta and Google handle that data under their own policies; you can manage it in your Meta and Google account settings.
• Short-term copies at our AI provider: content sent to Google's Gemini API may be kept by Google for a limited period to detect abuse, under Google's terms.
• Copies others made: data your buyers, team members or email recipients downloaded or received is no longer under our control.

6. Disconnect a Specific Platform

YouTube

• Navigate to the YouTube Integration page in your TamilDM dashboard and click Disconnect.
• This will delete your YouTube OAuth tokens and all associated bot configurations, commands, timers, and moderation logs from our servers.

Instagram & Facebook

• Navigate to the Meta Integration page in your TamilDM dashboard and click Disconnect.
• This will remove your Meta connection, delete the stored access token, and delete all associated automation flow rules from our servers.

Disconnecting a platform does not delete your TamilDM account or your other data. To remove everything, delete your account.

7. Revoke Access via Google or Meta

Revoke via Google

You can revoke TamilDM's access to your YouTube data at any time without logging into TamilDM, directly from Google:

1. Go to https://security.google.com/settings/security/permissions
2. Find TamilDM in the list of third-party apps.
3. Click on it, then click Remove Access.

Our YouTube features stop working at once. YouTube data we stored can no longer be refreshed, so it is deleted automatically within 30 days.

Revoke via Meta

You can remove TamilDM's access to your Instagram/Facebook data via your Meta settings:

1. On Instagram, go to Settings → Website permissions → Apps and websites. On Facebook, go to Settings → Business Integrations.
2. Find TamilDM and remove it.

Meta tells us when you do this. We disconnect the account and delete its access token straight away. Your automation settings and history stay in your TamilDM account until you disconnect in the dashboard or delete your account.

8. Request Deletion via Email

If you cannot access your account or prefer us to handle the deletion, you may submit a formal Data Deletion Request:

1. Send an email from the email address associated with your TamilDM account to support [at] tamildm.com.
2. Use the subject line: Data Deletion Request.
3. State clearly that you want your account and all associated data permanently deleted from TamilDM.

We reply within 24 hours with a reference number. If we cannot confirm the request came from the account owner, we will ask you to verify your identity first. We complete the deletion within 7 business days and email you when it is done.

9. For Followers, Commenters and Buyers of TamilDM Customers

If you commented on, messaged, bought from or signed up with a creator or seller who uses TamilDM, they control that data, and you can ask them directly to delete it. You can also ask us:

1. Email support [at] tamildm.com with the subject line Follower Data Deletion Request.
2. Tell us the Instagram account, YouTube channel or store you interacted with.
3. Give your Instagram username, YouTube channel name, or the email or phone number you used.

Within 7 business days we will pass your request to that creator, and delete the data we received about you from Meta or Google where their platform terms require it. YouTube data about people who are not TamilDM users is deleted automatically within 29 days anyway. Every email a creator sends through TamilDM includes an unsubscribe link.

10. Requests by a Nominee or Legal Heir

If an account holder has died or can no longer act, the person they nominated, or their legal heir, can ask us to delete the account. Email support [at] tamildm.comwith proof of nomination or of your relationship, and the account's email address.