Privacy Policy

Last updated: February 12, 2026

TamilDM ("we", "us", or "our") operates the TamilDM application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Instagram API Usage

TamilDM uses the Instagram Graph API to provide automated messaging services.

Permissions We Use:

instagram_manage_messages:
- Purpose: To read incoming comments and direct messages, and to send automated replies.
- Usage: We monitor comments on posts where the business owner has enabled automations, and respond to direct messages containing configured keywords.
instagram_basic:
- Purpose: To access basic profile information (username, account ID).
- Usage: To display account information in the TamilDM dashboard and identify the account for automation.

How We Use This Access:

Read comments on posts to trigger keyword-based automations.
Read incoming direct messages to trigger automated replies.
Send automated direct message responses within Meta's 24-hour messaging window.

What We Do NOT Do:

We do not post content to Instagram on your behalf, we do not access or store your Instagram password, and we do not sell your Instagram data to third parties.

2. Information We Collect and Store

We collect information to provide and improve our Service to you.

Data We Store:

Instagram User IDs (PSID): To identify users in conversations and maintain context.
Usernames: For logging and analytics purposes.
Message & Comment Content: Temporarily for keyword matching and automation triggering.
Conversation State: To track multi-step automation flows.
Contact Information: Emails or phone numbers, only if voluntarily provided by the user during an automation flow.

Data We Do NOT Store:

Private media or photos.
User passwords or credentials.
Data from accounts not connected to TamilDM.

3. Data Retention

Webhook Event Data: Retained for 30 days for debugging and analytics.
Automation Logs: Retained for 90 days for business analytics.
Contact Information: Retained until account disconnection or deletion request.
Access Tokens: Encrypted and stored securely. Deleted immediately upon account disconnection.

4. How We Use Your Information

We use the collected data for various purposes:

To provide and maintain our Service.
To notify you about changes to our Service.
To provide customer support.
To monitor the usage of our Service.

5. Data Sharing and Third Parties

We do not sell, rent, or share personal data with third parties for advertising purposes.

We Share Data With:

Meta Platforms, Inc.: We share Instagram User IDs and message content with Meta's Instagram API to send automated messages. This is necessary to provide the Service.
Cloud Service Providers: We use secure cloud hosting providers (e.g., VPS hosting) to store encrypted automation configurations and logs. These providers are obligated to protect your data.

6. Your Rights and Choices

You have the following rights regarding your data:

Access: Request a copy of the data we store about you.
Deletion: Request complete deletion of your account and all associated data.
Revocation: Disconnect your Instagram account at any time via the TamilDM dashboard or Instagram Settings.

How to Delete Your Data:

You can request full data deletion by:

Disconnecting your Instagram account in the TamilDM dashboard.
Removing the "TamilDM" app from your Facebook Business Integrations settings.
Contacting us at support@tamildm.com with the subject "Data Deletion Request".

7. Children's Privacy

TamilDM is not intended for users under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Security

The security of your data is important to us. We use industry-standard encryption for access tokens and secure communication channels (HTTPS). However, no method of transmission over the Internet is 100% secure.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@tamildm.com

Entity: TamilDm

Location: India

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